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Flight reminder
LHR → JED
- Flight
- SV 106
- Boarding
- 2:40 AM
- Gate
- B12
- Sent
- 24h before
Skyline TravelsHi Sophie, your flight leaves tomorrow at 3:20 AM. Boarding at gate B12.
Every lead to the right agent. Every trip on track.
Route enquiries by destination, give every agent a clear task list, and see how your whole team is doing, from one inbox.
The right agent, every time. Every lead lands with the agent who sells that trip.
Route chats by destination, channel or language. Clusterden assigns each one to whoever on that team is free, across WhatsApp, Instagram, Messenger and calls.
Inbound routing
1A customer messages
Sophie · Umrah for 2 in December?
Sophie · Umrah for 2 in December?2CheckReturning traveller?
Yes
Back to their last agentLeo · Visa desk
3CheckOffice hours?
No
Cluster Bot repliesAgent follows up at 9 am
4CheckWhich trip?
Umrah teamUmrah
3 agents
SaraAssigned
International teamDubai · Turkey
3 agents
BenAssigned
Asia teamBali · Thailand
3 agents
HannahAssigned
Visa teamVisa
3 agents
LeoAssigned
Product tour
See how a travel agency runs on Clusterden.
Follow one Umrah enquiry from the first message to the welcome-home call: routed, followed up, booked and looked after on the trip.
Try it free
Nothing slips through. Every chat has an owner and a next step.
Add follow-up tasks, leave internal notes for your team, and send chats that wait too long to the team lead.
- New chat
- AssignedHannah
- EscalatedEmma15 min
- Internal note
- Replied
- Call backDue
James CarterMessenger
Assigned toHannahKnow how every agent is doing. Without asking.
Reply times, open chats and workload for each agent and desk, updated as your team works.
SaraUmrah desk
Fastest on teamThis weekFirst reply1m 40s
Chats142
Resolved91%
Chats per day
Mon: 26
Tue: 22
Wed: 24
Thu: 18
Fri: 21
Sat: 19
Sun: 12
WhatsApp88Instagram31Messenger12Calls11
Looked after on the trip. By the same agent who sold it.
Updates go out automatically at the right time, and travellers reach their agent with one tap, even from abroad.
Hotel check-in
Makkah · 9 nights
- Check-in
- 4:00 PM
- Room
- Double
- Distance
- 400 m
- Sent
- On landing
Skyline TravelsWelcome to Makkah! Your room is ready from 4 pm. Location attached.
Pickup
Your driver
- Driver
- Marco
- Car
- White Hiace
- Meet at
- Exit 3
- Sent
- At landing
Skyline TravelsMarco will meet you at Exit 3 with a Skyline Travels sign.
Chloe Bennett
Calling from Dubai
- Rings for
- Ben · her agent
- Trip
- Dubai · Day 4
- Last note
- Wants a desert safari
Fill every departure. With one message to the right people.
Broadcast offers to past travellers and new leads by destination and season, and every reply goes to the right desk.
CampaignsBroadcasts · this month
| Time | Destination | Audience | Sent | Replies | Remarks |
|---|---|---|---|---|---|
| 9:00 AM | UMRAH DEC | Past Umrah travellers | 1820 | 214 | SENT |
| 11:30 AM | DUBAI NOV | Dubai enquiries | 960 | 88 | SENT |
| 2:15 PM | TURKEY APR | Instagram ad leads | 640 | 31 | SENDING |
| 6:00 PM | BALI JUN | Asia leads | 0 | 0 | SCHEDULED |
Can leads go to agents by destination?
Yes. Set routing rules by destination, keyword or language, so Umrah, international, Asia and visa enquiries each reach the right agent or desk automatically.
How do we make sure no one forgets a follow-up?
Every chat has an owner. Agents add follow-ups and internal notes, and escalation rules send chats that wait too long to a team lead.
Can managers see how each agent is doing?
Yes. Reports show chats handled, first reply time, resolved chats and open chats for each agent and desk, plus where their chats come from.
Can travellers call us on WhatsApp from abroad?
Yes. WhatsApp calls ring in Clusterden with the traveller's trip and notes on screen, and can be transferred to another agent.
Can we send trip updates automatically?
Yes. Use workflows and scheduled messages for flight reminders, hotel check-in details and pickup information, timed around each trip.
Where does Cluster Bot fit in?
Cluster Bot can reply after hours and answer simple questions like documents needed or office timings, then hands the chat to the right agent with the full history.
Is there a free trial?
Yes. Every paid plan starts with a free trial, no credit card required. See pricing for details.
ClusterdenBoarding passYour next booking is already in the inbox.
FromNew enquiry
ToBooked trip
- Passenger
- Your team
- Class
- Free trial
- Gate
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- Boarding
- Today
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